FAQS

DO YOU USE GOLD PLATING?

We Do Not use Gold Plating, our Jewellery is made of 18ct Gold pieces.

DO YOU USE FAKE STONES OR ZIRCON?

We only Use real Diamonds- VS clarity, color G.

DO YOU HAVE ANY SILVER ONLY PIECES?

Yes, a few of our designs are fully sterling silver.

DO YOU HAVE ANY GOLD ONLY PIECES?

Yes, some of our designs are fully 18kt Gold.

HOW LONG DOES IT NORMALLY TAKE TO RECEIVE MY PURCHASE?

If we already have the right piece made in your size in our studio it will only take the regular shipping period of between 2-7 working days.

If we have to make the item especially for you then you should expect at least another 10 to 15 days depending on the item.

WHAT IF A PRODUCT IS FAULTY?

We take great pride in our manufacturing process so we certainly hope that you never receive a faulty product from us. However if, on occasion, this does occur please contact us within 24 hours of receiving the product and we’ll find a solution.

CAN I CUSTOM MAKE AN ORDER?

We can custom make orders from our existing designs in solid gold.

WHAT TYPE OF METALS DOES NAJ USE?

We use 925k silver, sterling silver and 18ct gold -yellow, white & red/rose.

HOW MUCH PURE METAL IS IN MY JEWELLERY, AND HOW CAN I TELL?

The purity of the metal used in each piece of jewellery is shown by a stamp or hallmark.

DOES SILVER AFFECT GOLD?

Both of them are pretty much unreactive at room temparatures. So they wouldnt react even if they are in contact with each other.

HOW DO I SLOW DOWN TARNISHING AND KEEP MY PIECES SPARKLING AND CLEAN?

Avoid scratching them against solid surfaces, and take them off whenever you’re about to start any housework or take a shower.

Keep your jewellery away from direct contact with any chemicals such as cleansers, perfumes, etc.

Take them off before you dip into any water, pools or beaches.

Wrap your Jewellery in a dry, clean cotton cloth when storing.

Wearing silver will keep it looking nice, as once silver is put in a drawer, or in hot pools, it starts to oxidize/tarnish.

To remove any tarnish use a silver cloth or silver dip. All your jewellery can also have a good general regular clean in warm water.

You may even want to bring it in to us, or to your local reputable jeweller, for a sonic and buff every now and then to keep it looking really nice.

DOES 925K SILVER TARNISH?

It is a natural reaction for your jewelry to tarnish over time. The blackened color of this metal indicates, precisely, that our jewelry is made of 925k Sterling Silver.

Silver darkens due to hydrogen sulfide (sulfur), a substance that occurs in the air. When silver comes into contact with it, a chemical reaction takes place and a black layer is formed. Besides that, the natural oils and sweat that your skin produces can also react to your silver jewelry.